Terms & conditions
Terms and Conditions of use of the Website and the Lagoon Park Bucharest Online Store
Definitions
In these General Conditions of the Lagoon Park Bucharest Online Store. hereinafter referred to as the “General Conditions”, the defined terms shall have the following meanings:
Lagoon Parks SRL Bucharest or Provider or Operator of personal data – legal entity of Romanian nationality, having its registered office in Bucharest, 136 Viitorului Street, 2nd Floor, Sector 2, Romania, registered with the Bucharest Trade Register under no. J40/8433/2024. having CUI RO 49983884, having a working point in Bucharest, Strada Coralilor nr. 18, sector 1
Lagoon Park Bucharest operated by Lagoon Parks SRL Bucharest, located in Bucharest, Strada Coralilor 18,
Client – natural person over the age of 18 / legal person or any legal entity who (i) accesses the Lagoon Park Bucharest Online Store or (ii) makes an account in the Lagoon Park Bucharest Online Store and places an order.
Order – an electronic document that intervenes as a form of communication between the Supplier and the Client or that the Client transmits to the Supplier. through the Website its intention to purchase products and/or services from the Website
Account – the section of the Website that can be accessed with the help of an e-mail address and a password that allows the Customer to form and submit an order and which contains information about the Customer and the Customer’s history on the Website (orders, tax invoices, etc.)
Contract – represents the distance contract concluded between the Supplier and the Client, without the simultaneous physical presence of the Supplier and the Client.
Content – includes the following
‣ all information on the Website that may be visited. viewed or otherwise accessed through the use of electronic equipment, including but not limited to text, images, video recordings, audio recordings, texts, drawings, etc.;
• the content of any e-mail sent to the Client by the Provider by electronic means and/or any other available means of communication;
Supplier – Lagoon Parks SRL Bucharest
Contractual partners of the Supplier – S.C FORTY MANAGEMENT SA, a Romanian legal entity with headquarters in Bucharest, str. Viitorului 136, 2nd floor, sector 2, registered at the Trade Register under no. J40/2130/2020, with nail RO 42265585
Online Store – the online store operated by Lagoon Parks SRL Bucharest within the Website – address: www.lagoonpark.ro
Transaction – the collection or reimbursement of an amount resulting from the sale of a product and/or service by the Supplier to the Customer. by using the services of the card processor agreed by the Supplier, regardless of the delivery method.
Website – the domain www.lagoonpark.ro its subdomains.
- General
1.1. The Online Store is operated by the company Lagoon Parks SRL Bucharest. which can also act through external contact partners, in order to ensure optimal services, in conditions of confidentiality and security
1.2. All services provided and sales made to Customers by Lagoon Parks SRL Bucharest through the Online Store take place exclusively on the basis of these General Conditions, as well as the other Requirements that you accept at the time of sale.
1.3. In order to benefit from the facilities of the Online Store, including to access the Website, you, as a Customer, must read and accept the rules set forth in these General Conditions. If you do not agree with any of the conditions set forth herein, please do not use the Online Store. By providing the data and creating your account or placing your order, as a customer of LAGOON PARK BUCHAREST, you express your consent to these General Conditions and undertake to unconditionally comply with all the rules set out below, which it is assumed and presumed that you have read and read carefully.
1.4. In accordance with Article 41 of the New Civil Code, children up to 18 years of age are not allowed to purchase products or services from the Website, given that the provision/delivery is not made on the date of conclusion of the purchase.
1.5. All information used to describe the products and/or services available on the Website (static/dynamic images/multimedia presentations/texts, etc.) does not represent a contractual obligation on the part of the Provider, being used exclusively for presentation.
1.6. By creating and using the Account, the Client assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account, and, to the extent permitted by the legislation in force, is responsible for the activity carried out through the Account
1.7. By creating the Account and/or using the Content and/or placing Orders. The Client expressly and unequivocally accepts these General Conditions of the Online Store in the latest updated version that is communicated within the Website, existing on the date of creation of the Account and/or use of the content and/or on the date of placing the Order
1.8. Subsequent creation of the Account, the use of the Content is equivalent to acceptance of the changes made to the General Conditions and/or updated versions of the General Conditions. The processing of personal data is done in accordance with the Privacy Policy and its subsequent updates, in compliance with the legislation in force
1.9. These General Conditions may be modified at any time by Lagoon Park Bucharest, which are enforceable against Clients from the date of posting on the Website. The acceptance of the General Conditions is confirmed by ticking the corresponding checkboxes on the Website
- Competent court and applicable law
2.1. The place of provision is established by the nature of the contractual obligation and is thus the place of provision of services, respectively the Lagoon Park Bucharest business point. The place of payment is also the Lagoon Park Bucharest Romania
2.2. The law applicable to the contract concluded between Lagoon Park Bucharest and you is Romanian law and EU law applicable in Romania.
2.3. In all cases. including if you do not have your domicile/registered office in Romania/another EU member state or you are not a consumer (you are a company, PFA or another type of business) or you have moved your permanent domicile after the entry into force of these general terms and conditions of business or your habitual domicile is not known at the time of filing an action, You agree that the exclusive jurisdiction for all disputes arising out of or arising out of this Agreement is at the place of business of Lagoon Parks SRL Bucharest in Bucharest, Romania.
3. Contract order
3.1. The offers of the Online Shop on the Internet do not yet constitute an offer with binding legal force, but only an invitation to the customer to order our items in the Online Shop and therefore to make a purchase offer.
3.2. For justified reasons, Lagoon Park Bucharest reserves the right to restrict the Client’s access in order to place an Order and/or to some of the accepted payment methods, if it considers that based on the Client’s conduct or activity on the Website, its actions could prejudice Therme Nord Bucharest in any way. In any of these cases, the Client may contact the Customer Service Department of Lagoon Park Bucharest to be informed of the reasons that led to the application of the above-mentioned measures
3.3. Lagoon Park Bucharest reserves the right to ask customers to manually enter captcha validation codes, in order to protect the information on the Website
3.4. In the Online Store, by selecting the “Buy tickets” button, the customer can choose certain services and products for ordering, selecting details such as: date of visit, desired area, duration of visit, type of ticket and number of guests. The next step requires adding the products to the shopping cart where all the selected products appear and where the Customer can make the final changes. At this step, the Customer has the possibility to log in to the Lagoon Club account or continue the order process without logging into the account. The next step is to enter the identification and contact data (name and surname, telephone number, e-mail address, data necessary for billing). before the final step and sending the order. the customer must agree to the Terms and Conditions of the Online Store as well as the Privacy Policy. After this step, the customer is sent to the next step, to the payment process. The order is confirmed by an e-mail sent to the address provided by the customer containing all the details of the products and services purchased. As regards the contract for the purchase of products and/or services, the expression by you of the final consent by making the payment, gives rise to an offer to purchase made by you to the company that manages LAGOON PARK BUCHAREST, having as object the provision of services, according to these General Conditions of the Online Store.3.5. Lagoon Park Bucharest may cancel the order placed by the Client following a prior notice addressed to the Client, without any subsequent obligation of either party to the other and without either party being able to claim damages from the other in the following cases:
(i) the non-acceptance by the issuing bank of the Client’s card, of the Transaction, in case of online payment;
(ii), the invalidation of the Transaction by the card processor of Lagoon Parks SRL Bucharest. in case of online payment;
(iii) the data provided by the customer in the Online Store is incomplete and/or incorrect
(iv) fraud and other grounds provided by law.
3.6. After the Customer has submitted the order, the Online Store notifies the Customer of the details of the order. The notification received by the Client after placing the order is for information purposes only and does not represent acceptance of the order. This notification is made electronically (display or e-mail)
3.7. Lagoon Park Bucharest will send the Client an e-mail containing all the details of the Order as well as the confirmation of the acceptance of the Order by Lagoon Park BucharestThe contract is considered concluded between the Client and Lagoon Park Bucharest at the time of receipt by the Client, by e-mail, of the notification of acceptance and shipment of the Order
3.8. The purchase of entrance tickets, gift cards or Lagoon Park cards entitles you to use the services and purchase the products offered by Lagoon Parks SRL Bucharest within the Lagoon Park Bucharest center. located in Bucharest, Romania. It is forbidden to resell entrance tickets, gift cards, Lagoon cards or offer them to third parties for resale.
3.9. Except for the ticket containing a date reservation, the purchase of the ticket/gift card/card does not guarantee the availability of services on any date, but gives you the right to benefit from services withinthe limit of available seats.
3.10. By purchasing your Lagoon Park ticket/gift card/card, as a visitor to LAGOON PARK BUCHAREST (either inside the building or in the adjacent spaces, including the parking lot), you express your consent to the “Regulations for Interior Order and Use of Swimming Pools”, available at https://lagoonpark.ro/en/rules/ and undertake to unconditionally comply with all the requirements set forth in the said Regulation. The expression by you of the consent by making the payment and confirming the order, and then entering Lagoon Park Bucharest gives rise to a contract between you and the company that manages LAGOON PARK BUCHAREST, of the mentioned Regulation, under the conditions presented.
4. Delivery
4.1. The Online Store does not deliver the tickets in physical format. The tickets are sent to the Client electronically, by e-mail, and the cards can be picked up at the checkouts of the Lagoon Park Bucharest Center
5. Silver
5.1. All prices are final prices and include the statutory VAT rate. The prices in the Online Store displayed at the time of the Order are valid
5.2. Payment of the Order is made by Master Card or Visa Card, through the PayU system
5.3. The payment card data used by the Client will not be stored by Lagoon Park Bucharest nor by the payment processorimplemented on the Website
5.4. In certain cases, in order to maintain the security of the Transactions, when registering the Order, the Client will be asked to authorize the payment by re-entering the password related to the Account
5.5. For security reasons of the Transactions, the Client is advised not to remain loqat on the Website and not to set the automatic loqat option on mobile devices. Disclosure of the password to access the Account is not allowed and it is recommended to use a password with a strong security character (e.g.: contain at least eight characters. including capital letters, lowercase letters, digits and special characters). It is recommended that the password does not contain personal data belonging to the Client and/or his family members, personal data from those that have previously been made public by the Client, in the online/internet environment
5.6. Until full payment, the products remain the property of Lagoon Parks SRL Bucharest.
5.7. Lagoon Park Bucharest will issue the Client an invoice for the products/services purchased, the Client is obliged to provide all the information necessary for the issuance of the invoice according to the legislation in force. The invoice is issued and sent to the Client in electronic format. For a correct communication of the invoice related to the Order, the Client has the obligations to update whenever necessary the data in his Account and to verify the information related to each Order
5.8. In the case of online payments, Lagoon Parks SRL is not/cannot be held responsible for any additional costs incurred by the Client, including, but not limited to, currency conversion fees applied by the bank issuing the Client’s card. if the currency of issuance of the card differs from RON.
6. Right of withdrawal
6.1. Customers who are also consumers have the legal right to withdraw from the contract concluded with Lagoon Parks SRL Bucharest under the law.
6.2. If the provision of the services began during the withdrawal period, you owe us an amount proportional to the services provided until the moment you have communicated to us the exercise of the right of withdrawal from this contract, in relation to the total coverage of the contract
6.3. The right of withdrawal can be exercised within the following deadlines:
• within 14 days from the date of conclusion of the contract (i.e. from the moment you received confirmation of acceptance of the order from Lagoon Park Bucharest), in case of purchase of services (i.e. entrance tickets), but no later than the date of booking the ticket or the date of the visit).
6.4. To exercise your right of withdrawal you can use the withdrawal option from your Lagoon Club account, in the section “my orders/ Need help? / I want you to return a product”, If you do not have an account, you can send the request to the e-mail address contact@lagoonpark.ro, regarding your decision to withdraw from this contract. In order to comply with the withdrawal deadline, it is sufficient to send the communication of the exercise of the right of withdrawal before the expiry of the withdrawal period.
6.5. In case of exercising the right of withdrawal, the consumer must also return any gifts that accompanied the respective ticket.
6.6. In case of exercising the right of withdrawal, Lagoon Park cards, entry tickets are cancelled by Lagoon Park.
6.7. If you withdraw, we will refund any amount we have received from you without undue delay and in any event no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will make this refund using the same payment method as the one used for the original transaction, you will not be charged any fees as a result of such a refund.
6.8. The Client does not have the right to withdraw from the Agreement in the following situations:
a) waiver of one or more tickets from the special offers
o) has partially or totally benefited from the services and products purchased by order;
c) other situations provided by law
6.9. The management of Lagoon Park Bucharest reserves the right to decide, periodically. when it deems it appropriate, to allow the Clients to replace the entrance ticket ordered online and unused even if the 14-day deadline is exceeded. In this case. The replacement is made with vouchers/vouchers of the same value. Customers will be informed at the checkouts about the periods when such facilities are active.
7. Liability for Defects. Warranty
7.1. All products sold by Lagoon Parks SRL Bucharest benefit from the warranty provided by law
8. Rights to the Content of the Website (including the Online Store)
8.1. The content of the Website, including logos, stylized representations, trade symbols, still images, dynamic images, text and/or multimedia content, video and/or audio recordings, are the exclusive property of Lagoon Park
8.2. The Client may copy, transfer and/or use the Content only for the purpose of using the Website according to its intended purpose
8.3. The Client is prohibited from using the Content in any way that is not intended or clearly permitted by Lagoon Parks SRL București. Thus, the Client has no right to copy, distribute, publish, transfer to third parties, modify and/or alter the Content. The Customer has no right to include the Content or any part thereof or to link it to or display it in any context other than the original one intended by Lagoon Parks SRL București. The Client shall not have the right to remove the signs signifying the copyright of the Content and shall not have the right to transfer, sell or distribute materials made by reproducing, modifying or displaying the Content, other than with the express written consent of the Provider.
8.4. No Content transmitted to the Client, by any means of communication (electronic, telephone, etc.) or acquired by the Client by accessing, visiting and/or viewing gives rise to a certain contractual obligation on the part of the Provider. The contractual obligations of the Supplier are set out in these General Terms and Conditions and in the order confirmation documents that are sent to the Client.
8.5. Any use of the Content for purposes other than those expressly permitted by these General Conditions is prohibited.
9. Processing of personal data
9.1 According to the requirements of the General Data Protection Regulation no. 679/2016 GDPR regarding the processing of personal data, Lagoon Parks S.R.L. has the obligation to process the personal data belonging to the Client under safe conditions and only for the specified purposes.
9.2. Lagoon Park Bucharest provides detailed Information regarding the processing of your data in the context of the use of the website as well as the online store, in the Privacy Policy of Lagoon Park Bucharest.
10. Other
10.1. Tickets purchased in the Online Store can only be used during their validity period
10.2. In the event that the General Conditions become. totally or partially, null and void, the rest of the contractual provisions retain their validity
11. Canopy rental
Lagoon Park Bucharest customers have the possibility to rent canopies, for a fee, within the limit of available places. Access to the Canopy area is allowed only to customers who have rented canopies.
The cost of renting is paid in the area of the houses or online, the assignment being made through the system. Customers will be able to identify their canopy based on the number on the receipt. Once assigned. The location cannot be changed.
11.1. Aspects regarding requests for reimbursement of amounts
The Lagoon Park Bucharest Center is visited daily by thousands of customers. Lagoon Park Bucharest informs customers in advance about the occupancy rate and allows customers to choose a date or time when they want to visit the Lagoon Park Center.
For these reasons, it is very important to have predictability regarding customer visits to the Lagoon Park Center Bucharest. and customers do not benefit from the right of withdrawal with regard to distance contracts, provided by GEO no. 34/2014 on consumer rights in contracts concluded with professionals. Therefore, the amounts paid online for tickets or the rental of the canopy/canopies are not refunded, in accordance with art. 16 para. 1 lit. I of GEO no. 34/2014 mentioned.
However, in certain justified situations and if the refund request was submitted at least 48 hours before the date on which the service was to be performed, Lagoon Park Bucharest, at its sole option, may decide to refund the amount paid online
Unfavorable weather is not a justification situation.