1. General
1.1. The Online Store is operated by LAGOON PARKS SRL, which can also act by means of external contractual partners in order to provide optimal services, in confidentiality and security conditions.
1.2. All provided services and sales made to Clients by LAGOON PARKS SRL through the LAGOON PARK Online Store are performed exclusively based on these General Terms and Conditions.
1.3. In order to benefit from the facilities of the LAGOON PARK Online Store, and to access the Website, you must read and accept the rules specified in these General Terms and Conditions. Should you disagree with any of the terms herein, please do not use the LAGOON PARK Online Store. By providing your data, creating your account or making an order, as client of LAGOON PARK, you express your consent to the present General Terms and Conditions and undertake to unconditionally observe all rules set below, which are presumed to have been read carefully by you.
1.4 . In accordance with art. 41 of the New Civil Code, children under the age of 18 are not permitted to purchase products or services from the Website considering that the provision/delivery is not performed on the acquisition date.
1.5 . All information used to describe products and/or services available on the Website (static / dynamic images / multimedia presentations / texts, etc.) does not represent a contractual obligation on behalf of the Supplier, as they are used for presentation purposes only.
1.6. By the establishment and use of the Account, the Client undertakes the responsibility to maintain the confidentiality of his Account data (user and password) and for the management of access to the Account, and is responsible for the activities performed by means of its account, to the extent allowed by the legislation in force.
1.7. By the establishment of the Account and/or the use of the Account and/or placement of Orders, the Client expressly and unequivocally accepts these General Terms and Conditions of the Online Store in the latest updated version published on the Website, valid on the Account opening date and/or use of contents and/or order placement.
1.8. Subsequent to the establishment of the Account, the use of the Account represents the acceptance of any amendments that occurred to the General Terms and Conditions and/or any updated versions of the General Terms and Conditions. The processing of personal data is made in accordance with the Privacy Policy and its subsequent updates in compliance with the applicable law.
1.9. These General Terms and Conditions can be amended at any moment by Lagoon Park, and they are binding for the Clients from the date of being posted on the Website. To confirm the acceptance of General Terms and Conditions, check the appropriate checkbox on the Website and/or send the Order and/or make an online payment.
2. Competent court and applicable law
2.1. The place of provision is established by the nature of the contractual obligation and, therefore, is the location of provision of services, specifically the project site Lagoon Park Nord București in Balotești, Romania. The place of payment is also the project site Lagoon Park in Balotești, Romania.
2.2. The applicable law of the contract executed between Lagoon Park and you is the Romanian and European Law applied in Romania.
2.3. In all circumstances, inclusively in case you don't have residence/legal seat in Romania/another EU Member State or you are not a consumer (you are a company, a PFA (registered sole trader) or another type of business) or you moved your stable residence after the coming into force of these general terms and conditions or your regular residence is not known when filing a claim, you agree that the exclusive court of jurisdiction for all litigations arising out of or in connection with this agreement is at the project site of LAGOON PARKS SRL in Balotești, Romania.
3. Order and execution of the agreement
3.1. The offers on the Online Store do not yet constitute an offer of binding legal force, but merely an invitation to the client to order our items in the Online Store, therefore to submit a purchase offer.
3.2. For justified reasons, Lagoon Park reserves the right to restrict the Client's access for an Order and/or to some of the accepted payment methods, in case it is considered that the Client's conduct or activity on the Website may damage Lagoon Park in any way. In any of these circumstances, the Client may contact the Customer Relations Department of Lagoon Park Nord București, in order to be informed with regard to the reasons leading to the implementation of the measures above.
3.3. Lagoon Park reserves the right to ask the clients for the manual entering of captcha validation codes, in order to protect the information on the Website.
3.4. In the Online Store, by selecting the "Buy tickets" button, the client can order particular services and products by selecting the necessary details such as date of visit, areas to visit, duration of visit, type of the tickets and number of guests. The next step requires adding the products to the shopping cart where all the selected products appear and where the Client can make the final changes. At this step, the Client has the possibility to log in to the My Lagoon Park account or to continue the ordering process without logging into the account. The next step requires entering the identification and contact details (first name and last name, telephone number, e-mail address, data required for invoicing). Before the final step and sending the order, the clients must agree to the Terms and Conditions of the Online Store as well as to the Privacy Policy. After this step, the customer is sent to the next step for the payment process. The order is confirmed by sending an e-mail to the client (using the e-mail address provided by him), which contains all the details of the products and services purchased. With regard to the purchase agreement of the products and/or services, your final consent, expressed by confirming the order and making the payment, generates a purchase offer submitted by you to the company that manages LAGOON PARK, for the provision of services, according to these General Terms and Conditions of LAGOON PARK Online Store.
3.5. Lagoon Park may cancel the order submitted by the Client, following a prior notification submitted to the Client, without any subsequent obligation of one party to the other and without any of the parties being allowed to claim damages from the other in the following circumstances:
(i) the rejection of the Client's card, of the Transaction, by the issuer bank, in case of online payments;
(ii) invalidation of the Transaction by the LAGOON PARKS SRL card processor, in case of online payments;
(iii) data provided by the client in the Online Store are incomplete and/or inaccurate;
(iv) fraud and other reasons stipulated by the law.
3.6. Following the Client's submission of the order, the Lagoon Park Website notifies the Client with regard to the order details. The notification received by the Client, following the performance of the order, is for notification purposes only and does not represent an acceptance of the order. This notification is electronic (display or e-mail).
3.7. Lagoon Park shall send an e-mail to the Client including all details of the Order and the confirmation of Order acceptance by Lagoon Park. The contract is considered concluded between the Client and Lagoon Park when the Client receives the Order acceptance and delivery notice by electronic mail.
3.8. The purchase of entry tickets, gift cards or Lagoon Park cards entitle you to use the services and purchase the products offered by LAGOON PARKS SRL in LAGOON PARK site, located in Balotești, Romania. Entry tickets, gift cards and cards are not nominal. It is forbidden to resell entrance tickets, gift cards, Lagoon Park cards or to offer them to third parties for resale.
3.9. Except for the ticket with a date reservation, the purchase of the ticket/gift card/card does not provide any warranties as to availability of services at any time but entitles you to benefit from services subject to availability!
3.10. By the purchase of the ticket/gift card/ Lagoon Park card, as a visitor of LAGOON PARK (either indoor, or in adjacent spaces, including the parking lot), you express your consent to the ”Internal regulations and use of swimming pools” rules, available at https://www.lagoonpark.ro/access-rules and undertake the unconditional observance of all rules stipulated in the mentioned Regulation. Your consent expressed by confirming the order and making the payment and the subsequent access on LAGOON PARK premises, generates a contract between you and the company that manages LAGOON PARK, according to the conditions of the specified Regulation.
4. Delivery
4.1. The Online Store does not deliver tickets, gift cards or Lagoon Park cards in physical format. Tickets and gift cards are sent to the Client in electronic format, via e-mail, and cards can be picked up at the cash desks of LAGOON PARK Spa Centre.
5. Payment
5.1. All prices are final and include legal VAT. Valid prices of the Online Store are those displayed when placing the Order.
5.2. The order shall be paid by Master Card or Visa Card by means of the PayU System.
5.3. Data on the payment card used by the Client shall not be stored by Lagoon Park or by the payment processor implemented on the Website.
5.4. Under particular circumstances, for Transaction security reasons, when registering the Order, the Client shall be requested to authorise payment by re-entering the Account password.
5.5. For Transaction security reasons, the Client is advised to refrain from remaining logged on the Website and setting the automated logging in option on mobile devices. The disclosure of the access password is not allowed and it is recommended to use a strong password (e.g.: to include at least eight characters, including uppercase, lowercase, numbers and special characters). The password should not include personal data of the Client or of the members of their family, personal data previously published by the Client online/on the Internet.
5.6. Until full payment, products shall remain the property of LAGOON PARKS SRL.
5.7. Lagoon Park shall issue to the client an invoice for the purchased products/services. The client must provide all information required to release the invoice according to the legislation in force. The invoice is issued and sent to the Client in electronic format. For the proper submission of the Order invoice, the Client must update data in its Account whenever necessary and check the information related to each Order.
5.8. In case of online payments, LAGOON PARKS SRL is not/cannot be held responsible for any additional costs incurred by the Client, including, without being limited to exchange commissions applied by the issuer bank of the Client's card, in case the currency of the card is different from RON.
6. Withdrawal rights
6.1. Clients who are also consumers are legally entitled to withdraw from the agreement executed with LAGOON PARKS SRL according to the law.
6.2. If the provision of services commenced in the withdrawal period, you owe us an amount proportional to the services provided until the moment of notification of the exercise of the right to withdraw from this agreement, compared to the total coverage of the contract.
6.3. The withdrawal rights can be exercised within the following periods:
within 14 days following the execution of the agreement (namely from the receipt of confirmation on order acceptance from Lagoon Park Nord), in case of acquisition of services (namely entry tickets, gift cards, or cards), but no longer than the date of the reservation of the ticket (the date of visit).
6.4. In order to exercise your withdrawal rights, you can use the withdrawal option from your My Lagoon Park account, by accessing the section: “My orders/ Do you need help? / I need a refund”. In case of not having a My Lagoon Park account, you may send us your request through e-mail, at webshop@Lagoon Park.ro , regarding your decision to withdraw from this contract . In order to observe the withdrawal deadline, it suffices to send the notification on the exercise of the withdrawal right prior to the expiry of the withdrawal period.
6.5. In case of exercise of the withdrawal right, the consumer must also return the potential gifts that accompanied the respective ticket/gift card/card.
6.6. In case of exercise of the withdrawal right, Lagoon Park cards/entry tickets/gifts cards are canceled by Lagoon Park.
6.7. Should you withdraw, we shall return any amount received from you, without unjustified delay, and, in any way, not later than 14 days from the date when we become informed of your decision to withdraw from the present agreement. We shall perform this repayment using the same payment method as the one used for the original transaction. You shall not be charged any commissions as a result of such repayment.
6.8. The client is not entitled to withdraw from the Agreement in the following circumstances:
a) they quit one or more tickets of the special offers;
b) they have used partially or entirely the purchased services or products from order;
c) other circumstances stipulated by the law.
6.9. From time to time, the Management of Lagoon Park reserves the right to decide, at its sole discretion, to allow the clients to replace the unused ticket purchased online, even after the legal 14 days time limit. In such a case the ticket shall be replaced with an access voucher of the same value. The clients will be informed at the cash registers regarding the conditions and availability of these facilities.
7. Liability for faults. Warranty
7.1. All products marketed by LAGOON PARKS SRL benefit from legal warranty.
8. Rights over the contents of the Website
8.1. The contents of the Website, including logos, styled representations, trade symbols, static images, dynamic images, text and/or multimedia content, video and/or audio recordings are the exclusive property of LAGOON PARKS SRL.
8.2. The Client can copy, transfer and/or use the Contents solely for the purpose of using the Website according to the intended use.
8.3. The Client is not permitted to use the Content in any way which is not expressly intended or permitted by LAGOON PARKS SRL. Thus, the Client is not entitled to copy, distribute, publish, transfer to third parties, amend and/or alter the Content. The client is not entitled to include the Contents or parts thereof or link it to or expose it in any other context than the original context intended by LAGOON PARKS SRL. The Client is not entitled to remove the marks that indicate the copyright over the Contents and is not entitled to transfer, sell or distribute materials made by the reproduction, modification, or display of the Content, other than with the Provider's express written approval.
8.4. No Contents sent to the Client, regardless of means of communication (electronic, by phone, etc.) or acquired by the Client by access, visit and/or visualisation generate particular contractual obligations for the Provider. Contractual obligations of the Supplier are stipulated in the present General Terms and Conditions and order confirmation documents sent to the Client.
8.5. It is prohibited to use the Content for other purposes than those expressly allowed by the present General Terms and Conditions.
9. Ticket/service delivery terms
9.1. On your first visit to Lagoon Park, the delivery of tickets or services purchased is based on the payment confirmation received through Netopia. After completing the transaction and receiving the payment confirmation, visitors must present this proof at the park's entrance. It is important to have a valid identification document and the electronic payment confirmation, either on a mobile device or printed. The Lagoon Park staff will verify these documents and issue the access tickets or provide the corresponding services, ensuring that the delivery process is quick and efficient.
10. Subscription Regulations
10.1. Access to Lagoon Park is according to the days and hours specific to the type of subscription. If you exceed the access time provided by your subscription (Basic), you will pay the price difference up to the All-Day ticket. Subscriptions are nominal and non-transferable. The subscription holder can have up to 3 guests at a single access, which are deducted from the number of entries. Activation of the subscription is done within a maximum of 5 days from the date of purchase, at the access points. Validity: until September 15, inclusive. The subscription period cannot be interrupted, divided, or paused. Valid age category: 16+ Access duration: according to the type of subscription purchased. Exception: subscriptions are not valid on public holidays. Friday access all day 9-21, does not include drinks from the Party Ticket.