Refund policy
As our operations are based on reserving a limited number of spaces (sun loungers, facilities, and beach access) for a specific date, purchasing tickets online automatically reserves your spot, which can no longer be made available to other guests.
This Refund Policy supplements the Terms and Conditions of lagoonpark.ro and governs the conditions under which online ticket cancellations, changes, or refunds may be made for Lagoon Park.
1. Legal Framework (Exemption from the Right of Withdrawal)
Under Romanian law (Government Emergency Ordinance No. 34/2014, Article 16(k)), leisure, recreational, and event services scheduled for a specific date or period are exempt from the consumer’s statutory right of withdrawal.
Accordingly, tickets purchased online constitute a binding reservation and are not eligible for the 14-day withdrawal period that applies to certain other online products and services.
2. Refund Eligibility
Ticket refunds are available only in the following exceptional circumstances:
Force Majeure / Park Closure
If Lagoon Park is required to fully suspend operations on a particular day due to major technical, operational, or safety reasons, guests holding tickets for that date will receive a full refund of the amount paid.
3. Situations Not Eligible for Refunds
Refunds and vouchers will not be issued in the following cases:
Weather Conditions
Lagoon Park is an outdoor venue. Weather conditions (including overcast skies, lower temperatures, brief rainfall, etc.) do not constitute grounds for a refund, provided that the park remains open and operational. Guests are encouraged to check the weather forecast before purchasing tickets.
No-Show
Failure to use a ticket on the date and during the time period for which it was purchased will result in the ticket becoming invalid, with no refund or compensation.
Violation of Park Rules
Guests removed from the park for violating the House Rules or safety regulations are not entitled to a refund.
4. Rescheduling Option (Where Applicable)
To provide the best possible guest experience, Lagoon Park may, in exceptional circumstances or in the event of unfavorable weather, allow visits to be rescheduled, subject to availability.
- Rescheduling requests must be submitted by email at least 48/72 hours before the original visit date shown on the ticket.
- Tickets may only be rescheduled within the same current summer season.
5. Refund Request Procedure & Processing Time
If your request meets the eligibility criteria above, please follow these steps:
- Send an email to contact@lagoonpark.ro.
- Use the subject line: Refund Request – [Order/Reservation Number].
- Attach your online ticket or proof of payment.
Refund Processing
If your request is approved, the refund will be issued only to the payment card used for the original purchase. Processing typically takes 5–7 business days, depending on your card issuer’s policies.
Last updated: July 2026.